MALL INFORMATION

Hours of Operation:

• General: Saturday - Wednesday: 10am - 10pm, Thursday - Friday: 10am - 12am
• Waitrose 8am - 11pm daily
• Pharmacies: Saturday - Wednesday: 9am - 10pm, Thursday - Friday: 9am - 12am

What’s Open:

• Entertainment facilities: Xtreme Zone and VOX Cinemas
• Sky Park, Family Park and Sports Park are all open. Visitors must adhere to all precautionary measures to protect the health and safety of the community, including a maximum of 4 persons per group, maintaining physical distancing and wearing masks.
  Play areas, slides and games will remain temporarily closed.
• Stores including fashion, jewellery, beauty, lifestyle/sports, electronics and homewares
• Dining outlets including restaurants, cafés and food court outlets
• Salons – hair and nail services
• Prayer Rooms are open with social distancing measures in place for worshippers

Temporarily Closed:

• Caboodle (opening Saturday 26 September 2020)
• Dining: Roberto's
• Common seating areas
• Events and activities

WELLNESS AMBASSADOR PROGRAM

The Wellness Ambassador program is a new Al Maryah Island initiative which focuses on protecting the health and wellbeing of our guests. At The Galleria, the Wellness Ambassadors will play an important role in enhancing customer experience whilst maintaining safety measures at all times.

• The Wellness Ambassadors are trained with specialised occupational health and wellness practices to ensure the safety of the community.
• This training involves the implementation of specific hygiene policies, ensuring social distancing measures and preventive medical knowledge about the virus.
• The Wellness Ambassadors will support guests in staying safe by maintaining health guidelines at The Galleria to ensure a safe and comfortable shopping experience.

Cleaning

• A strict cleaning and sanitisation programme has been put in place, and the frequency and length of cleaning have been increased.
• Extra attention is paid to key touchpoints such as handrails, lifts and toilet facilities.
• All cleaning products are disinfection agents and are EPA (Environmental Protection Agency) approved.

Thermal Scanners

• Thermal scanners are installed at each mall entry point, requiring all guests to be temperature checked before entry.
• Any guest with a temperature exceeding 38 degrees will not be able to enter the mall.

Hand Sanitisers

• Hand sanitisers have been installed throughout the mall for guests to use freely.

Mask

• Guests are required to wear a mask when visiting the mall. Please come prepared.
  (Children 3 years old and under are not required to wear a face mask)

Social Distancing

• Social distancing measures are in place throughout The Galleria. Please see detailed information below.

Entry & Exit

• All mall entry and exit points are now separated.
• All guests will need to be thermally scanned upon entry.
• Adults over 70 years old will not be allowed to enter, for their safety.

Toilet Facilities

• Alternating toilet cubicles will be non-operational for guest safety. In addition, alternating wash basins will be turned off to maintain social distancing.

Staff Training & Awareness

• The Galleria’s security, guest services and housekeeping teams have been thoroughly trained on safety and cleaning guidelines, which includes the handling of any guest suspected of coronavirus.
• Dedicated mall ambassadors will be roaming the mall to further assist guests and ensure social distancing guidelines are followed.

Car Parking & Services

• Only 3 people per car, including the driver are permitted to enter the car park.
• VIP valet services are unavailable at this time.
• Approved vehicle disinfection service providers are permitted in defined areas only.

Social Distancing

• Guests must keep at least 2 metres apart from one another.
• Large gatherings and groups will be asked to separate to maintain social distancing.
• Signage and floor markings have been placed throughout the mall as a reminder.
• The Galleria will keep a maximum total occupancy of 60%.
• Individual stores will also enforce a maximum capacity limit.

Dining

• Seating within food courts and in restaurants has been adjusted so tables are at least 2.5 metres apart.
• There is a maximum of 4 guests per table.
• Maximum total occupancy within restaurants and food courts is 80%.

Use of Lifts

• Lifts are limited to people of determination and parents with stroller/children’s push chair only.
• Maximum capacity of 2 guests per lift.

Car Parking & Services

• Only 3 people per car, including the driver will be permitted into the car park.
• VIP valet services are unavailable at this time.
• Approved vehicle disinfection service providers are permitted in defined areas only.

These guidelines apply throughout the mall including escalators and lifts, and within stores and restaurants. Dedicated mall ambassadors will be roaming the mall to further assist guests and ensure social distancing guidelines are followed.

The Galleria is working closely with retailers to ensure the highest level of safety for guests that are shopping or dining:

• All store staff are required to take daily temperature checks prior to mall entry, and monitor themselves throughout the day.
• Mask and gloves are also mandatory for all store staff.
• Stores and restaurants are cleaned daily and frequently throughout the day.
  • Tables and seats are sanitised after each use.
  • Single-use cutlery and take-away packaging must be used, unless a high temperature dishwasher is used to sanitise cutlery.
• Hand sanitisers are available at all store counters.
• Limit the number of guests in any store at a given time to ensure social distancing.
• Encourage the use of cashless transactions.
• Refunds and exchanges will be permitted on purchased items subject to the following conditions:
  • Must not be available for re-sale for 48 hours after return/exchange;
  • Must be thoroughly disinfected before being made available for re-sale.
• Restriction of product testing, including cosmetics. No self-service trying of shoes or perfumes.
• Salons are limited to hair and nail services only and must be made by pre-appointment. There are no waiting areas inside.

DO

• Come prepared with your mask
• Maintain social distancing (minimum 2 metres)
• Bring your own reusable shopping bags
• Pay via cashless methods (credit cards, Apply Pay, Samsung Pay, etc.)
• Practice good hand hygiene. Wash frequently and/or use hand sanitisers.
• Approach our guest services, security or mall ambassadors if you have any concerns or questions.

DON’T

• Visit the mall if you have a fever or are feeling unwell
• Touch anything unnecessarily unless required
• Gather in large groups, whether family or friends
• Exchange physical greetings such as handshakes
• Test, trial or try on any products in-store without assistance