MALL INFORMATION

Hours of Operation:

• General: 10am - 9pm daily
• Waitrose and Pharmacies: 9am until 9pm

What’s Open:

• Stores including fashion, jewellery, beauty, lifestyle/sports, electronics and homewares
• Dining outlets including restaurants, cafés and food court outlets
• Salons – hair and nail services

Temporarily Closed:

• Entertainment facilities: VOX Cinemas, Xtreme Zone, Caboodle, Kids Play Zone
• Rooftop parks
• Common seating areas
• Prayer rooms
• Events and activities

Cleaning

• A strict cleaning and sanitisation programme has been put in place, and the frequency and length of cleaning have been increased.
• Extra attention is paid to key touchpoints such as handrails, lifts and toilet facilities.
• All cleaning products are disinfection agents and are EPA (Environmental Protection Agency) approved.

Thermal Scanners

• Thermal scanners are installed at each mall entry point, requiring all guests to be temperature checked before entry.
• Any guest with a temperature exceeding 38 degrees will not be able to enter the mall.

Hand Sanitisers

• Hand sanitisers have been installed throughout the mall for guests to use freely.

Mask & Gloves

• All guests will be required to wear a mask and gloves when visiting the mall. Please come prepared.

Social Distancing

• Social distancing measures are in place throughout The Galleria. Please see detailed information below.

Entry & Exit

• All mall entry and exit points are now separated.
• All guests will need to be thermally scanned upon entry.
• Children aged under 12 years old and adults over 60 years old will not be allowed to enter, for their safety.
• Maximum time permitted in the mall is 2 hours.

Toilet Facilities

• Alternating toilet cubicles will be non-operational for guest safety. In addition, alternating wash basins will be turned off to maintain social distancing.

Staff Training & Awareness

• The Galleria’s security, guest services and housekeeping teams have been thoroughly trained on safety and cleaning guidelines, which includes the handling of any guest suspected of coronavirus.
• Dedicated mall ambassadors will be roaming the mall to further assist guests and ensure social distancing guidelines are followed.

Car Parking & Services

• Car parks are limited to a maximum total capacity of 50%, and designated parking spots are marked.
• Only 3 people per car is permitted.
• Car wash and VIP valet services are unavailable at this time.

Social Distancing

• Guests must keep at least 2 metres apart from one another.
• Large gatherings and groups will be asked to separate to maintain social distancing.
• Signage and floor markings have been placed throughout the mall as a reminder.
• The Galleria will keep a maximum total occupancy of 30%.
• Individual stores will also enforce a maximum capacity limit.

Dining

• Seating within food courts and in restaurants has been adjusted so tables are at least 2.5 metres apart.
• There is a maximum of 2 guests per table.

Use of Lifts

• Lifts are limited to people of determination and parents with stroller/children’s push chair only.
• Maximum capacity of 2 guests per lift.

Car Parking & Services

• Car parks are limited to a maximum total capacity of 50%.
• Only 3 people per car will be permitted.
• Car wash and VIP valet services are unavailable at this time.

These guidelines apply throughout the mall including escalators and lifts, and within stores and restaurants. Dedicated mall ambassadors will be roaming the mall to further assist guests and ensure social distancing guidelines are followed.

The Galleria is working closely with retailers to ensure the highest level of safety for guests that are shopping or dining:

• All store staff are required to take daily temperature checks prior to mall entry, and monitor themselves throughout the day.
• Mask and gloves are also mandatory for all store staff.
• Stores and restaurants are cleaned daily and frequently throughout the day.
  • Tables and seats are sanitised after each use.
  • Restaurants offering takeaway must include only disposal utensils in their takeaway order.
• Hand sanitisers are available at all store counters.
• There is a limit to the number of guests in any store at a given time to ensure social distancing.
• No refunds or exchanges will be permitted on purchased items.
  • Product testing or trials are also not allowed.
  • All changing rooms inside fashion stores are temporarily closed.
• Salons are limited to hair and nail services only and must be made by pre-appointment. There are no waiting areas inside.

DO

• Come prepared with your mask and gloves
• Maintain social distancing (minimum 2 metres)
• Bring your own reusable shopping bags
• Pay via cashless methods (credit cards, Apply Pay, Samsung Pay, etc.)
• Practice good hand hygiene. Wash frequently and/or use hand sanitisers.
• Approach our guest services, security or mall ambassadors if you have any concerns or questions.

DON’T

• Visit the mall if you have a fever or are feeling unwell
• Touch anything unnecessarily unless required
• Gather in large groups, whether family or friends
• Exchange physical greetings such as handshakes
• Test, trial or try on any products in-store
• Overstay the maximum time limit of 2 hours per visit